Shipping policy

This policy explains how and when we deliver your EVOQUE order. It doesn't limit your rights under the Australian Consumer Law.

Where we deliver

We currently deliver within Australia only. We're not able to ship internationally at this stage.

Shipping costs

  • Orders of $150 or more: free standard or express shipping.

  • Orders under $150: $10 standard shipping or $15 express shipping.

The shipping cost is shown at checkout before you pay. All prices are in Australian dollars and include GST.

Processing and delivery times

  • We aim to dispatch orders within 1–3 business days of payment.

  • Standard delivery usually takes 3–5 business days after dispatch. Express delivery is faster for most metro areas.

  • Regional and remote areas, public holidays and peak periods can add extra time.

Delivery times are estimates from our delivery partner (Australia Post) and aren't guaranteed. You'll receive an email with tracking details once your order ships.

Subscriptions and pre-orders

Subscription orders are dispatched each billing cycle in the same way as one-time orders. If a product is on pre-order, it will be dispatched as soon as stock arrives, and the product page will say so before you buy.

Delivery address and lost parcels

Please check your delivery address at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before dispatch. If your tracking hasn't updated for several business days, or your parcel is marked delivered but hasn't arrived, contact us and we'll work with Australia Post to find it or arrange a replacement.

Damaged or incorrect items

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or refund. See our Refund Policy for details.

Contact us

Evoque Limitless Pty Ltd (ABN 22 608 901 122), trading as EVOQUE

Email: hello@evoque.life

Website: evoque.life

Last updated 28 October 2026.