Refund policy
At EVOQUE we want you to feel confident in every order. This policy explains when and how you can return a product and receive a refund. It sits alongside — and does not limit — your rights under the Australian Consumer Law (ACL).
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, unsafe, not as described, or does not do what it is supposed to do, you may be entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. For a minor failure, we may choose to replace or refund the item. Nothing in this policy limits or replaces these rights.
Change-of-mind returns
We accept change-of-mind returns within 30 days of the delivery date, provided that the product is unopened, unused and in its original sealed packaging with all safety seals intact, is in re-saleable condition, and you can provide proof of purchase (order number or receipt).
Why sealed only? Our products are ingestible supplements. For the health and safety of all customers, we cannot accept the return of any product once the seal has been broken or the packaging opened, unless the item is faulty. This is a standard hygiene and consumer-safety requirement for supplements and does not affect your rights in relation to faulty goods.
Items that cannot be returned for change of mind
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Opened, used or unsealed products (unless faulty)
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Products marked as final sale or clearance
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Gift cards
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or you received the wrong item, please contact us within 7 days of delivery at hello@evoque.life with your order number and a photo of the issue. We will arrange a replacement or refund and cover the cost of return postage. Please keep the product until we have been in contact.
How to start a return
Email hello@evoque.life with your order number and the reason for your return. We will confirm whether your item is eligible and provide return instructions. Please do not send items back before receiving confirmation, as unauthorised returns may not be processed.
Return shipping costs
For change-of-mind returns you are responsible for return postage, and we recommend using a tracked service as we cannot be responsible for items lost in transit. For faulty, damaged or incorrect items, EVOQUE covers return postage.
Refunds
Once we receive and inspect your return we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the item is faulty or the return is required under the Australian Consumer Law. Depending on your bank or card provider, it may take additional time for the refund to appear.
Contact us
Evoque Limitless Pty Ltd (ABN 22 608 901 122), trading as EVOQUE
Email: hello@evoque.life
Website: evoque.life
Last updated 28 October 2026.