Shipping & Returns Policy
Shipping & Returns Policy
This Shipping & Returns Policy applies to all purchases made through Evoque and its official website www.evoque.life. By placing an order, you agree to the terms outlined below.
Shipping
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Shipping times are estimates only and begin once the order has been dispatched.
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Evoque is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Domestic Shipping (Australia)
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Standard: 2–7 business days.
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Express: 1–3 business days (metro areas).
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Shipping fees are displayed at checkout.
International Shipping
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Delivery estimates: 7–21 business days (standard), 5–10 business days (express, where available).
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Customers are responsible for all import duties, taxes, and fees imposed by their country. Evoque is not liable for these charges.
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Evoque is not responsible for packages held, delayed, or seized by customs.
Risk of Loss
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All items purchased are made pursuant to a shipment contract.
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Risk of loss and title pass to you upon delivery to the carrier. Evoque is not liable for lost, stolen, or misdelivered parcels once tracking shows the package as delivered.
Returns
Eligibility
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Returns must be requested within 30 days of delivery.
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Products must be unopened, unused, and in their original packaging.
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Proof of purchase is required.
Non-Returnable Items
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Opened or used supplements.
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Clearance or promotional items.
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Gift cards.
Process
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Contact hello@evoque.life with your order number and reason for return.
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Return instructions will be provided.
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Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds
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Shipping fees are non-refundable.
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Refunds are processed only after returned items are inspected and approved.
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Evoque reserves the right to deny refunds if items are not in resalable condition.
Exchanges
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Exchanges are only available for defective or damaged items reported within 7 days of delivery.
Damaged or Incorrect Orders
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Claims for damaged, defective, or incorrect items must be submitted within 7 days of delivery with photo evidence.
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Evoque may issue a replacement or refund at its discretion.
Limitations of Liability
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Evoque is not responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
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Evoque does not guarantee that its products are suitable for every individual; supplements should only be used as directed.
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Always consult with a qualified healthcare professional before starting any dietary supplement.
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Evoque’s maximum liability shall not exceed the purchase price of the product in question.
