Privacy Policy & Terms of Service

Privacy Policy & Terms of Service

Last updated: October 2025

Privacy Policy

Effective Date: [Insert Date]

Evoque (“Evoque,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access www.evoque.life, purchase our products, or otherwise interact with us. By using our website or purchasing from us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, email, billing and shipping address, phone number.

  • Payment Information: Processed by third-party providers (Evoque does not store credit card details).

  • Order History: Products purchased, quantity, frequency.

  • Health-Related Information (Sensitive Data): Any health details voluntarily provided by you (e.g. allergies, dietary restrictions, wellness goals).

    • ⚠ Evoque does not require health information to process an order. If you voluntarily share it, you do so at your own discretion.

  • Device and Usage Data: IP address, browser type, device ID, location, and pages visited.

  • Cookies/Tracking: Data to remember preferences, analyze traffic, and personalize experiences.

2. How We Use Information

We use your information strictly for business purposes, including:

  • To process, fulfill, and ship orders.

  • To provide customer service and respond to inquiries.

  • To improve our website, products, and services.

  • To send marketing communications (if you opt in — you may unsubscribe anytime).

  • To comply with legal and regulatory obligations.

  • To protect Evoque from fraud, disputes, or misuse.

⚠ Important Disclaimer:

  • Any health-related information you provide is used only to recommend or deliver appropriate products. Evoque is not a medical provider and does not give medical advice.

  • By submitting health data, you acknowledge and agree that Evoque has no liability for how that information is interpreted or used.

3. Sharing Your Information

We do not sell or rent your personal data. We may share data only with:

  • Service Providers: Payment processors, shipping companies, IT, and analytics providers.

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

  • Business Transfers: If Evoque merges, sells, or reorganizes, data may transfer to new ownership.

All third-party partners are contractually bound to use data only as necessary to perform their services.

4. Data Security

  • We use industry-standard measures to protect your personal data (encryption, secure servers, access controls).

  • No transmission or storage system is completely secure. Evoque does not guarantee absolute security of your data.

  • You use our site and provide your data at your own risk.

5. Your Rights

Depending on your location, you may have rights under applicable data protection laws (e.g. GDPR, CCPA, Australian Privacy Principles). These may include:

  • Accessing the personal data we hold about you.

  • Requesting corrections or deletion of your data.

  • Opting out of marketing communications.

  • Requesting portability of your data.

Requests can be sent to hello@evoque.life. Evoque may require identity verification before fulfilling requests.

6. Health Data Disclaimer

  • Evoque is a supplement brand, not a healthcare provider.

  • Our products are not intended to diagnose, treat, cure, or prevent disease.

  • Information you provide about your health or supplement use is voluntary and is not evaluated by medical professionals at Evoque.

  • Evoque disclaims liability for any adverse reaction, misuse, or misunderstanding of how our products interact with your health.

  • Always consult a qualified healthcare professional before using any supplement.

7. Children’s Privacy

  • Our products and website are not directed at children under 15.

  • We do not knowingly collect data from children. If a child’s data is found, it will be deleted immediately.

8. International Users

  • Evoque is based in Australia. If you access our website from another country, your data may be transferred to and processed in Australia.

  • By using our site, you consent to this transfer. Evoque makes no representations that our practices comply with laws outside Australia.

9. Data Retention

  • We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with law, or resolve disputes.

  • Health-related information provided voluntarily is not permanently stored unless legally required.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Evoque is not liable for any direct, indirect, incidental, or consequential damages related to the collection, storage, or misuse of your data.

  • Evoque is not liable for any adverse health outcomes related to supplement use.

  • Evoque’s maximum liability shall not exceed the total amount paid by the customer for the product in question.

11. Changes to This Policy

  • Evoque reserves the right to update this Privacy Policy at any time.

  • Continued use of our site after changes constitutes acceptance of the new policy.

12. Contact Us

If you have questions, requests, or complaints, contact us at:

📧 hello@evoque.life
🌐 www.evoque.life

Terms of Service

Effective Date: [Insert Date]

Welcome to Evoque. By accessing or using www.evoque.life and purchasing our products, you agree to the following Terms of Service. Please read carefully before using our website or products.

1. General Use

  • Evoque provides dietary supplements, plant-based nutrition, and lifestyle products for personal use only.

  • By using this website, you confirm you are at least 18 years of age, or have legal parental/guardian consent.

  • Evoque reserves the right to update, change, or discontinue any part of the website, products, or services at any time without prior notice.

2. Products and Medical Disclaimer

  • Evoque’s products are not medicines and are not intended to diagnose, treat, cure, or prevent disease.

  • Information on our website, labels, or marketing is provided for general wellness and educational purposes only.

  • Nothing provided by Evoque constitutes medical advice. Always consult a qualified healthcare professional before using supplements, especially if you are pregnant, nursing, under 18, or taking medication.

  • By purchasing Evoque products, you accept full responsibility for how you use them. Evoque disclaims liability for any adverse effects, misuse, or results that differ from customer expectations.

3. Purchases and Payments

  • All prices are displayed in [AUD/USD] unless otherwise noted.

  • Payment must be completed before orders are processed.

  • Evoque reserves the right to change pricing, promotions, or product availability without notice.

4. Shipping and Risk of Loss

  • Orders are processed and shipped according to our Shipping & Returns Policy.

  • Once an order has been dispatched, risk of loss, delay, theft, or damage transfers to the customer.

  • Evoque is not responsible for customs duties, import restrictions, or delivery delays caused by carriers or third parties.

5. Returns and Refunds

  • Returns and refunds are governed by our Shipping & Returns Policy.

  • Evoque reserves the right to refuse returns or exchanges if products do not meet policy conditions.

6. Intellectual Property

  • All Evoque content, including logos, trademarks, product names, packaging, designs, graphics, images, and text, are the intellectual property of Evoque and protected by copyright and trademark law.

  • You may not copy, reproduce, alter, distribute, or use Evoque content without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Evoque shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of products, website, or information provided.

  • Evoque makes no guarantees regarding product outcomes, as results vary between individuals.

  • Evoque’s maximum liability is strictly limited to the purchase price paid for the product in question.

8. Indemnification

By using our website and products, you agree to indemnify and hold harmless Evoque, its founders, employees, and partners from any claims, damages, or expenses (including legal fees) arising from:

  • Your misuse of products.

  • Your breach of these Terms.

  • Your violation of applicable laws.

9. Third-Party Links

  • Our website may include links to external websites. Evoque does not control or endorse these sites and is not responsible for their content, privacy policies, or practices.

  • Accessing third-party websites is at your own risk.

10. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Victoria, Australia.

  • Any disputes shall be resolved exclusively in the courts of Victoria, Australia.

  • Evoque makes no representations that its website or products are appropriate or available outside Australia. Customers accessing Evoque from other locations do so at their own risk and are responsible for compliance with local laws.

11. Changes to Terms

  • Evoque may update or amend these Terms at any time.

  • Continued use of our website and products constitutes acceptance of the updated Terms.